Customer support
Keep the next step simple.
Follow a repair
Use the private reference and access code issued for your accepted repair.
Open repair tracker →Shipping or repair support
Prepare an accepted shipment or find the next step after return.
Read the repair guide →eBay order support
For an eBay purchase, start with the messages on that order. Include the item and order reference so the details stay together.
Other order questions →NetCrate support
Tell us the configuration, deployment and what you are seeing.
Contact Nexaer →Let's put a plan together
Contact Nexaer Tell us where you need a hand.
Have your repair reference, order number or NetCrate details ready if available.